Ratings & Reviews Guidelines

Product Rating System / Guidelines

Here at Dark Moon Merchant, I want you to have easy access to product ratings and reviews. As a Dark Moon Merchant Customer, you can submit written ratings and reviews for items you have purchased. I encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.

As a “thank you” for helping making Dark Moon Merchant a better place to shop for the Satanic community and your Left Hand Path needs, I will issue you a coupon for contributing to our online product rating and view system. Simply place your review, wait for an administrative spam review and then when the review is made public…you will have a coupon emailed to you.

Who can create customer reviews?
You must purchase a product before you can rate and review it. I encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. There are rules for submitting reviews and Dark Moon Merchant reserves the right to deny reviews that do not fall within these guidelines.

How to write an awesome review
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: Dark Moon Merchant welcomes honest product reviews--positive and negative. As long as a rating and review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, Dark Moon Merchant will not remove the review because they are critical. I believe all helpful information can inform Dark Moon Merchant's customers’ buying decisions.

What's not allowed
Dark Moon Merchant appreciates your time and participation in the site's product rating and reviews program. There is a limit to one customer review per product, and Dark Moon Merchant reserves the right to remove reviews that include any of the following:

Objectionable Material:

• Obscene, confrontational or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal conduct
• Promotion of other businesses or competitors
• Off topic comments
• Reviews that do not provide customers with an honest product evaluation

Inappropriate Content:

• Advertisements, promotional material or repeated posts that excessively make the same point
• Comments by or on behalf of a person or company with a directly competing product or business
• Posts intended to advertise a business including yourself, manufacturers or competitors
• Confrontational feedback to other reviewers
• Details about availability or alternative ordering locations
• Feedback about typos or inaccuracies in our website or product description
• Feedback about customer service or general company policies
• Content that is intended to harm a person, business or company including product sales
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