Returns & Exchanges
As the owner of Dark Moon Merchant, I will do everything I can to make sure that you are happy with your order at my shops. If there is any reason that you want to make a return or an exchange, please follow these steps.
If you are ever unsatisfied with your purchase you may send it back to Dark Moon Merchant within 14 days from when your order arrived for an exchange or refund or store credit.
To qualify for a return or exchange please download the Returns & Exchanges PDF, print it and fill it out and include it with the order that you are exchanging or returning. The return address and instructions for returning are on that page.
~ In order to qualify for your return or exchange, your items must be in the original condition that they were sent in, with the original packaging and labeling.
~ If you are returning or exchanging an item from overseas please mark your package as US RETURNED GOODS. Taxes and duties are the responsibility of the sender.
Non-returnable & non exchangeable items:
Gift cards are non-refundable and non returnable
Incense Cones & Incense
Items on sale qualify for store credit only.
Once your return is received and inspected, you will receive an email to notify you that your returned item was accepted. You will also be notified of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The customer is responsible for return shipping costs. Customers hat received free shipping will receive a refund or credit, minus a shipping fee. Please allow some time for a refund or exchange to be processed.
Dark Moon Merchant reserves the right to deny a customer credit or refund for items that are returned in a damaged state. If a returned item can not restocked and resold, then a refund will not be issued.
Dark Moon Merchant will do everything possible to make sure your shopping experience is good. Thank you for shopping at Dark Moon Merchant!