Returns & Exchanges
As the owner of Dark Moon Merchant, I will do everything I can to make sure that you are happy with your order at my shops. If there is any reason that you want to make a return or an exchange, please follow these steps.
Returns and exchanges are fast and easy and available at any time you wish. If there is any reason you would like to return an item or exchange it, here's what you can do:
Before you return an item, please email me at the contact form to let me know that you would like to return or exchange an item. Every order comes with a return label and a return sheet. Fill out your return sheet and package your item(s) in the box that it came in and use your return label for a free and fast return.
These are the items that DO NOT qualify for a return or exchange:
- Products that are consumable like OILS, INCENSE and CANDLES
- Products that have been defaced
- Products with missing labels
- Products that are missing parts
- Products that have been lost or damaged to the point where they aren't usable
- Items that are on sale
It's that easy! And its free to exchange or return your items, postage is prepaid. If you are an international customer please mark your customs form as US RETURNED GOODS
Dark Moon Merchant will do everything possible to make sure your shopping experience is good. Thank you for shopping at Dark Moon Merchant!