Returns & Exchanges

As the owner of Dark Moon Merchant, I will do everything I can to make sure that you are happy with your order at my shops. You can submit your refund/exchange within 30 days for a refund or exchange. If there is any reason that you want to make a return or an exchange, please read the FAQ below and click on the return button or visit your account to start your return.

Start A Return

  • Check below to see which items do not qualify for a return or exchange
  • It can take several days for your refund to be processed
  • Refunds will be returned to the original funding source within 30 days
  • If your account is flagged for fraud or return/exchange abuse you will not be entitled to an exchange or refund

What Items Are Not Qualified For A Return?

These are the items that DO NOT qualify for a return or exchange:

  • Products that are consumable: OILS, INCENSE and CANDLES
  • Products that have been defaced
  • Products with missing labels
  • Products that are missing parts
  • Products that have been lost or damaged to the point where they aren't usable
  • Items that are on sale

How Do I Start A Return

Click START RETURN below or from your account to begin your return. Print your return instructions, label and packing slip and follow these 3 easy steps to send back your return, totally FREE:
  1. Attach your shipping label to your return
  2. Include your Shipping confirmation email printout
  3. Drop off your return at a USPS location
Start A Return

How Do I Send Back My Return From Outside The USA?

Click on the Start Return Button from your account or from this page. Print out your confirmation email then follow these steps:
  1. Pack your return and your shipping confirmation page
  2. Take your package to any carrier you choose
  3. Mark your customs form as US RETURNED GOODS
  4. Mail to this address and keep your tracking number in a safe place for reference

  5. 725 Dunlawton Avenue
    Port Orange, Florida

    What Can I Do If Something Is Missing Or Wrong With My Order?

    If something is wrong or missing with your order please contact me right away; use the contact form to drop me a line, let me know what happened, send pictures, etc

    Dark Moon Merchant will do everything possible to make sure your shopping experience is good. Thank you for shopping at Dark Moon Merchant!

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