Returns & Exchanges
As the owner of Dark Moon Merchant, I will do everything I can to make sure that you are happy with your order at my shops. You can submit your refund/exchange within 30 days for a refund or exchange. If there is any reason that you want to make a return or an exchange, please read the FAQ below and click on the return button or visit your account to start your return.
- Check below to see which items do not qualify for a return or exchange
- It can take several days for your refund to be processed
- Refunds will be returned to the original funding source within 30 days
- If your account is flagged for fraud or return/exchange abuse you will not be entitled to an exchange or refund
⛧What Items Are Not Qualified For A Return?
These are the items that DO NOT qualify for a return or exchange:
- Products that are consumable: OILS, INCENSE and CANDLES
- Products that have been defaced
- Products with missing labels
- Products that are missing parts
- Products that have been lost or damaged to the point where they aren't usable
- Items that are on sale
⛧How Do I Start A Return
Click START RETURN below or from your account to begin your return. Print your return instructions, label and packing slip and follow these 3 easy steps to send back your return, totally FREE:- Attach your shipping label to your return
- Include your Shipping confirmation email printout
- Drop off your return at a USPS location
⛧How Do I Send Back My Return From Outside The USA?
Click on the Start Return Button from your account or from this page. Print out your confirmation email then follow these steps:- Pack your return and your shipping confirmation page
- Take your package to any carrier you choose
- Mark your customs form as US RETURNED GOODS
- Mail to this address and keep your tracking number in a safe place for reference
725 Dunlawton Avenue
#291541
Port Orange, Florida
32129
U.S.A.
⛧What Can I Do If Something Is Missing Or Wrong With My Order?
If something is wrong or missing with your order please contact me right away; use the contact form to drop me a line, let me know what happened, send pictures, etcDark Moon Merchant will do everything possible to make sure your shopping experience is good. Thank you for shopping at Dark Moon Merchant!