Shipping Your Order
Your privacy is guaranteed.
Your privacy is of the upmost importance to me, so anytime you order from Dark Moon Merchant, your package will be sent in plain boxes without any branding on the label or packaging tape. That way, the only person who knows about your delivery, is you. You're welcome!
Receiving Your Order:
Order Processing Times: I strive to process all orders within 1-3 business days. There are occasions when I need additional time to fulfill orders. These include days following extraordinary sales/specials, handmade candles and other tools, and after company holidays.
All items that show as "In Stock" are available to ship within 1-3 days. I try to get your order to you as quickly as possible. However, some items are hand made by me at my shop (Like my candles and a few other items!), and at times of higher demand, there could be a 1-3 day processing time.
Shipping – Contiguous US: Dark Moon Merchant is proud to partner with the United States Postal Service for most shipments. Shipping to your PO Box is ok as long as you choose USPS for shipping! Dark Moon Merchant also partners with UPS and DHL for overseas shipping.
Shipping Cost - Shipping is determined by distance and weight.USPS/UPS/DHL and Shopify does it's best to estimate actual shipping costs.. however, there are times when the shipping estimate shown is more than the actual shipping weight, especially if items are shipped together instead of separately, and in those cases I will inform you and refund a portion of your shipping amount, if appropriate.
I have the same policy on my Etsy shop where the USPS service sometimes miscalculates according to what size box it has chosen for my merchandise. It's only fair!
Shipping Transit Times: Delivery times depend on the delivery method selected. First Class Mail & Priority shipping typically takes between 2-6 days in the continental US. You can see an estimate of your shipping time at checkout.
For instance, customers will receive an email that their order has shipped, but the USPS freight trucks carrying your box may not arrive to the USPS terminal until after 6:00 p.m. Each order will come with a tracking code, but I suggest accessing USPS tracking after 7:00 p.m., Eastern Standard Time.
Dark Moon Merchant is a USA based company. For orders overseas please allow 6 to possibly 30 days to reach your destination. Sometimes, but not always, shipments that are imported are held at customs for inspection. Please leave a phone number when you check out, for proper customs declaration.
Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing that can be done about customs clearance - customs laws make the importer (the buyer - you!) responsible for these fees.
All this being said, I cannot guarantee shipping times advertised by USPS/UPS or DHL as these are third party shipping companies.
Can I track my order?
Absolutely! Every order at Dark Moon Merchant comes with tracking. Look in the “my orders” section in “my account” you can see the status of your order. Once an item is prepared and labeled for shipping you will be notified by email. Once your order is shipped, full tracking information should be available through USPS Tracking within 24 hours.
You can also use the Tracking Page to look up your order!
Shipping Signature Confirmation
For extra security and to ensure that only you receive your packages, add Signature Confirmation to your cart. With this service your signature is required to release your package. This courtesy service is available for shipments in the USA only. Visit the Signature Confirmation page for more information.
At anytime you wish you can contact me directly at Dark Moon Merchant Contact Page for questions or any issue with your order.